PRIVACY POLICY

1. Data Controller

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and other applicable regulations on data protection, users of the iVuala platform are informed of the following:

Data Controller:
Getyourtime Global

Contact Email:
info@ivuala.com

The data controller is committed to ensuring the protection of users' personal data and processing it in accordance with current legislation.

2. Personal Data We Collect

During the use of the iVuala platform, we may collect different types of personal data.

Data Provided by the User

When the user registers or uses the platform, they may provide information such as:

• Name or alias
• Email address
• Profile information
• Profile picture (if added)
• Information voluntarily entered into the profile

Data Generated During the Use of the Platform

• Messages sent within the platform
• Interactions with other profiles
• Activity within the platform
• Usage preferences

Technical Data

• IP address
• Device type
• Operating system
• Browser used
• Date and time of access
• Technical session identifiers

3. Purpose of Data Processing

Personal data is processed for the following purposes:

• Manage the user's registration and account
• Enable interaction between users within the platform
• Manage conversations and service functionalities
• Offer and improve the user experience
• Ensure the platform's security
• Prevent fraud or misuse of the service
• Manage payments and access to paid features
• Respond to inquiries or support requests
• Comply with applicable legal obligations

4. Legal Basis for Processing

The processing of personal data is based on the following legal grounds:

• Performance of the contract: Processing is necessary to provide the services offered through the platform.
• User consent: In certain cases, processing is based on user consent, such as sending communications or using certain functionalities.
• Legitimate interest: We may also process data to ensure platform security, fraud prevention, and service improvement.

5. Data Retention

Personal data will be kept for the time necessary to fulfill the purposes for which it was collected. In general:

• As long as the user maintains an active account on the platform
• As long as there is a contractual relationship with the user
• As long as necessary to comply with legal obligations

Once the relationship with the user ends, data may be deleted or anonymized.

6. Communication of Data to Third Parties

For the correct functioning of the platform, some data may be shared with service providers who collaborate with the data controller. These may include:

• Web hosting providers
• Payment processing platforms
• Technical service providers
• IT security providers

These providers will process the data only under the instructions of the data controller and in accordance with applicable regulations. Data will not be sold or transferred to third parties for commercial purposes without user consent.

7. International Data Transfers

In some cases, certain technology providers may be located outside the European Economic Area. In such cases, the necessary measures will be adopted to ensure an adequate level of data protection in accordance with the GDPR.

8. User Rights

Users have the right to:

• Access their personal data
• Request rectification of inaccurate data
• Request deletion of their data
• Request restriction of processing
• Object to the processing of their data
• Request data portability

Users can exercise these rights by sending a request to: info@ivuala.com. The request must include sufficient information to identify the user.

9. Data Security

The data controller adopts appropriate technical and organizational measures to protect personal data against unauthorized access, accidental loss or destruction, or unauthorized alteration. However, the user should be aware that no data transmission over the Internet can guarantee absolute security.

10. Interactions Within the Platform

The platform allows users to interact through conversations and other social features. Users should be aware that information they voluntarily share with other users within the platform may be visible to those users. The service provider cannot control how other users use voluntarily shared information.

11. Interaction with Virtual Profiles or AI Systems

The platform may include virtual profiles or automated systems based on artificial intelligence. Interactions with such profiles are part of the functioning of the digital service. Conversations generated through these systems may be processed automatically to enable platform operation and improve the user experience.

12. Account Deletion

The user can request their account to be deleted at any time by contacting: info@ivuala.com. Deletion of the account will imply the removal of associated data, except for data that must be kept due to legal obligation or to prevent fraud.

13. Changes to the Privacy Policy

This Privacy Policy may be updated to adapt to legal, technical, or service changes. Modifications may be published on the platform. Users are encouraged to review this policy periodically.

14. Supervisory Authority

If a user considers that the processing of their personal data does not comply with applicable regulations, they have the right to file a claim with the corresponding supervisory authority.